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  • Q2: What makes Ultimate 8 different from other football jersey sellers?
    As football enthusiasts ourselves, we know how much a great jersey means. Whether it’s a legendary retro design or a current season classic, our goal is to provide shirts that let you celebrate your love for the game in style. We carefully curate our collection, offering a wide range of jerseys that capture the essence of football history and culture. But Ultimate 8 is more than just a store—it’s a community of football lovers who appreciate both the sport and the fashion it inspires. We’re here to help you find the perfect jersey, whether you want to relive legendary moments, support your team, or simply make a statement. Additionally, we pride ourselves on offering the best after-sales service: Guaranteed restock fulfillment in case of missing items. Surprise bonus jerseys—for larger orders, we occasionally include random free jerseys as a special thank-you to our customers!
  • Q1: What is Ultimate 8?
    Welcome to Ultimate 8, where football passion meets timeless style. Ultimate 8 is an online store specialising in football apparel. Founded in 2020, we are dedicated to bringing fans the most iconic and high-quality football shirts from past and present, making them accessible to everyone, no matter where they are.
  • Q3: Are your products made with high-quality materials?
    Quality is at the heart of what we do. Each shirt is crafted from premium materials for maximum comfort and durability, ensuring you get the best wear experience. We specialize in authentic replicas that deliver the same iconic look and feel as the jerseys worn on the pitch, while also being optimized for everyday use. With Ultimate 8, you can proudly represent your favorite teams without compromising on quality.
  • Q4: Do you offer custom-made jerseys?
    Yes! We provide custom jersey production for customers looking to custom-made a specific football kit. The minimum order quantity is 8 sets, and the production time is typically 15-20 working days. Please contact our customer service team to discuss your customisation needs.
  • Q5: What is the difference between Felt Vinyl and Heat Press Vinyl for jersey printing?
    Felt Vinyl and Heat Press Vinyl are two distinct materials used for printing names and numbers on jerseys, each offering a unique texture and aesthetic: 🔹 Felt Vinyl Made from a soft, plush material similar to felt. Provides a classic, vintage look—ideal for retro jerseys and traditional designs. Adds depth and texture to the jersey for an authentic old-school feel. 🔹 Heat Press Vinyl Has a smooth, plastic-like finish, similar to a vinyl record. Applied using heat and pressure, ensuring sharp, precise details. Highly durable and best suited for modern designs that require crisp, clear graphics. Both options offer high-quality finishes, so the choice depends on whether you prefer a classic retro feel (Felt Vinyl) or a sleek, modern look (Heat Press Vinyl).
  • Q6: What is the difference between Regular and Slim-fit jerseys?
    The Regular version is designed for fans with a relaxed, casual fit. It is made of 100% polyester fabric, slightly thicker, and less breathable, making it ideal for everyday wear and collection. The Slim-fit version is the player edition, featuring a tighter fit. When choosing a size, it is recommended to go one size up compared to the regular version. It is also made of 100% polyester but includes mesh paneling for a lighter, more breathable feel with enhanced moisture-wicking properties—perfect for sports and active wear.
  • Q1: What sizes do you offer?
    Retro jerseys are typically available up to EU-2XL, while current season jerseys from major clubs usually go up to 4XL. You can find the size chart on each product page to help you choose the right fit. If you're unsure, feel free to contact us for recommendations.
  • Q3: Do you sell kids' sizes?
    Yes! All children's sizes for both current season and retro kits cover height ranges from 90cm to 160cm, suitable for kids and teenagers. Please refer to the size chart on the respective product page for specific measurements.
  • Q2: Do your jerseys come with player names and numbers?
    Almost all jerseys can be customised with a name and number, and the font style is generally consistent with the original design. Customisation requires an additional fee. For most jerseys from the mid-1990s and earlier, only number printing is available. Some jersey models also offer two different types of printing materials for the numbers.
  • Q5: What should I do if I receive the wrong product or order?
    If you receive an incorrect item, please contact our Customer Service Team immediately. Provide the details of your order, and we will assist you in resolving the issue promptly.
  • Q3: Can I modify or cancel my order after placing it?
    If your order has not yet been processed, we may be able to modify or cancel it. Please contact us within 12 hours of placing your order for assistance. Changing the delivery address may be possible, but only if your order has not yet reached the shipping stage. If you have already received a shipping confirmation email, the address cannot be changed.
  • Q1: How do I place an order?
    Simply browse our website, select your preferred jersey or sportswear, choose the size and customisation (if applicable), and proceed to checkout.
  • Q2: What payment methods do you accept?
    We accept credit/debit cards and PayPal. Your payment information is encrypted and secure.
  • Q4: Why was my order cancelled?
    Your order may have been cancelled for several reasons, with the most common being that the product you ordered is no longer in stock. We strive to fulfill all customer orders, but in rare cases, stock availability issues may arise. If your order (or part of it) is cancelled, the relevant amount will be refunded within 3 days. Please note that your bank may take additional time to process the refund. If you need more details regarding the cancellation, please contact our Customer Service Team.
  • Q6: Why was my order returned to the sender?
    Your order may have been returned to the sender due to: An incorrect shipping address (e.g., missing flat/unit number). The package was not collected from the local post office within the required time frame.
  • Q5: What happens if my order is delayed or lost?
    If your package is delayed, we recommend checking the tracking information first. If it appears lost, please contact us, and we will assist you in resolving the issue.
  • Q2: How much does delivery cost?
    Ultimate 8 offers a flat shipping rate per delivery address: FREE shipping on orders over $100. $20 shipping fee for orders under $100.
  • Q4: Do you ship internationally?
    Yes! We ship to many countries worldwide. Shipping costs and delivery times vary based on your location. You can check shipping rates at checkout.
  • Q1: How long does shipping take?
    Standard shipping usually takes 7-15 business days, depending on your location. You’ll receive a tracking number once your order is shipped. We work hard to pack and ship your order as quickly as possible. 🔹 Please Note: Our warehouse is closed on Saturdays. Orders placed on or the day before Saturday may experience a 1-2 day delay. Certain remote areas may face delivery challenges. If we are unable to ship to your location, our Customer Service team will notify you of a cancellation or special conditions as soon as possible.
  • Q3: How can I track my order?
    Once your order has been shipped, we will email you a tracking number and a link to track your package.
  • Q7: My order was returned to the sender. What happens next?
    If your order was returned, please contact our Customer Service team to arrange re-shipment.
  • Q3: Do I have to pay for return shipping?
    Yes, customers are responsible for return shipping costs unless the return is due to an incorrect item.
  • Q1: What is your return policy?
    We accept returns within 7 days of receiving your order, as long as the item is unused, unwashed, and in its original packaging. Customised items cannot be returned unless there is a defect.
  • Q4: Can I exchange an item?
    Unfortunately, we do not offer direct exchanges. If you need a different item, you will need to: Return your original order for a refund. Place a new order for the item you want. If you need help re-purchasing, feel free to contact our Customer Service Team.
  • Q2: How do I return an item?
    Please contact our customer service team with your order number and reason for return. We will provide return instructions and processing details.
  • Q2: Can I use multiple discount codes on one order?
    No, only one discount code can be applied per order.
  • Q1: Do you offer discounts or promotions?
    Yes! We frequently run special promotions and offer discounts for bulk orders. Sign up for our newsletter to receive exclusive offers.
  • Q2: Can I get my team’s logo or sponsor printed on jerseys?
    Yes, we provide custom team printing services for bulk orders. Please reach out with your requirements.
  • Q1: Do you offer wholesale or bulk discounts?
    Yes! We offer special pricing for team orders, clubs, and bulk purchases. Contact us for a custom quote.
  • Q1: How can I contact customer service?
    You can reach us via: 📧 Email: info@u8retro.com 📍 Live Chat: Available on our website during business hours.
  • Q2: What are your customer service hours?
    Our support team is available Monday to Friday, 9 AM - 6 PM (China Standard Time, GMT+8).
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